TopHow do I create an Onro account?
Why do I also need to register with Stripe?
What is Stripe?
Help for Sellers with Stripe
Warning emails, Account Suspension, Account Closure
What if I want to close my Account?
How much does it cost to sell an item?
What types of items can be sold?
Why do I also need to register with Stripe?
What is Stripe?
Changing my bank account in Stripe
If I accept Returns, will this be for all items I sell on Onro?
What if I don't see a category that matches the item I want to sell?
Making changes after a sale starts.
How does a 10-Day sale work?
How does a 48-hr Firesale work?
What if my item doesn't sell? Re-listing
In what order does Onro display items?
Can I pay for my item to be prominently displayed?
What happens when my item has sold?
I haven't received an Order Confirmation Email
The Buyer has raised an issue with the item I sold.
Someone has left a negative review, what can I do about it?
Asking questions about an item
How do I know a Seller is a Business Seller?
How do I know that a Seller is offering a Returns Policy?
How does a 10-Day sale work?
How does a 48-hr Firesale work?
An item I wanted isn't available anymore
Are there any hidden charges?
Can I negotiate or make an alternate offer for an item?
I've bought an item. What happens next?
I have an issue with the item I've bought.
Leaving a Sale/Seller Ratings and Review
How can I change the Sale/Seller Rating and Review I have left?
How should I package my item?
Failure to ship within 7 days
I am having problems with Parcel2Go
Can I use another delivery method or deliver it myself?
Notifications and delivery
Notifications not being received
How long will my purchase take to arrive?
What happens with late shipping or late delivery?
What happens after an item has been delivered to a Buyer?
The following table summarises how we deal with various issues and disputes, which depend on the type of Seller and the timing of the issue or dispute.
Why do I have to deal with Business Sellers directly?
How do I know a Seller is a Business Seller?
How do I know that a Seller is offering 'Returns'
Who do I contact at Onro during an issue or dispute process?
Dispute Resolution: Criteria for 'Items not delivered'
Dispute Resolution: Criteria for 'Item not as listed'
Why have I been paid less than the Sale price?
I haven't received payment for the item I have sold
I'm having problems with Stripe
Which countries does ONRO cover?
Getting Support: How do I contact ONRO?
Onro's Terms & Conditions
Stripe's User Terms & Conditions
Parcel2Go's Terms & Conditions
